FAQ

Why can't I purchase tickets online for certain shows?
Grand Theatre Presents shows are initially sold only as part of a series or Pick Four or More subscription. You can purchase tickets to these shows as part of these plans via the box office - in person or by phone. When single tickets go on sale (usually in late August) the 'buy tickets' button will become available if there are still seats remaining.

Why can’t I purchase a subscription online?
You can download and print a subscription order form online (a new one is being worked on for the new season), but you can’t purchase a subscription online. Call us or visit us to purchase your subscription – or mail in your subscription form. If there’s any doubt about your picks, we’ll call you to make sure we’ve got it right.

I’m having trouble buying my tickets online – what am I doing wrong?
If you’re purchasing tickets online for the first time, create your UserID and Password before you purchase your tickets. If your purchase attempt is interrupted, you may find the seats you wanted are now showing up as sold, as they are locked in your initial shopping cart for 20 minutes.

What ages qualify for children’s tickets?
On select shows, we offer special children’s pricing. Children are 12 and under.

Can I return my tickets if I can’t attend a performance?
If you’re a subscriber to any of the Grand Theatre Presents series or the Pick Four or More option, you can exchange your tickets up until 4 pm on the business day before the show – there is a service charge of $2.75 plus HST. Regular tickets are final sale, with no refunds or exchanges - please be mindful of your purchase.

Can I bring my drink into the auditorium during the performance?
At select performances and events, patrons may bring drinks into the auditorium during the performance. If you are not sure if drinks are permitted inside the theatre at the show you’re attending, please ask the ushers or other theatre staff.

Do I need a ticket for a baby?
Yes. We do not have a babes-in-arms policy and all patrons require a ticket.

Are booster seats provided for childrens performances?
Unfortunately we cannot provide booster seats as we have nowhere to store them. You are more than welcome to bring your own if attending with a small child.

When I look at the seating map, which seats are still available?
Green seats are still available for purchase.

Where can I park?
The Grand Theatre does not have a designated parking lot, but there are several options nearby. Chown Memorial Parking Garage is directly behind the theatre and offers easy access to the rear doors. Street parking in downtown Kingston is limited – parking maps can be found here. Consider taking public transit to the theatre. Plan your trip with Kingston Transit’s Trip Planner. For more about getting to the theatre, visit Directions & Parking.

How long is the show?
Most shows run about 90 minutes with a 10 – 15 minute intermission, unless otherwise noted in the playbill or program. Of course, if the crowd cheers for an encore, it could be a bit longer.

Share