Terms of Use

Privacy Policy
At the Grand Theatre we respect your right to privacy and we understand that users of any Grand Theatre website – including www.kingstongrand.ca and www.tixhub.com - need to be in control of their personal information. "Personal information" includes, but is not limited to, name, address, telephone number, e-mail address and credit card information. The Grand Theatre does not sell, rent, or otherwise disclose any of this information. The Grand Theatre adopted this Privacy Policy to inform users of the www.kingstongrand.ca and www.tixhub.com internet sites and how the sites collect, store and use personal information submitted by users.

Collection of Information
Certain applications on the www.kingstongrand.ca and www.tixhub.com internet sites may require users to register or to provide personal information in order to make a commercial transaction (e.g. purchase tickets to a show), to enter a contest/promotion, or to subscribe to a newsletter (detailed information on each is provided below). Such personal information is not shared or sold to third parties unless users are otherwise notified and give their consent. In some cases, www.kingstongrand.ca and www.tixhub.com may act as a telephone or online sales agent for a third party presenter, producer or venue. In such cases, your purchase of tickets through our web sites or telephone ordering system constitutes your consent for the sharing of your personal information with the actual ticket-seller, which may use your personal information in accordance with its own privacy policies. Similarly, some contests, sweepstakes, special offers, package offers, discounts and reward programs offered through any of our web sites or phone operations centre may also be sponsored by third parties which may accordingly have access to your personal information; your participation in any such contests or special offers constitutes your consent to the sharing of your personal information.

Mailing Lists (Grand Theatre's e-mail newsletter)
The Grand Theatre provides a free online e-newsletter referred to as Grand Theatre's e-mail newsletter. Only if you voluntarily provide the Grand Theatre with your name, mailing address, e-mail or any demographic information, will we contact you. The Grand Theatre's e-mail newsletter will be sent periodically with special offers, updated information and new services. Any e-mails sent through the Grand Theatre's e-mail newsletter or other electronic correspondence sent to you by the Grand Theatre will always offer you the option to be removed from the e-mail/electronic mailing list.

Remove Information
If you wish to be removed from the mailing list, follow the unsubscribe instructions.

Modify Information
If you wish to modify information that you provided to the Grand Theatre please contact us at grandtheatremedia [at] cityofkingston [dot] ca.
The Grand Theatre's e-mail newsletter is sent through an Email Marketing System (EMS) that is managed by Constant Contact.

Online Transactions
An Email address is required when making a purchase online through the www.tixhub.com internet site in order to complete the transaction.

Financial information
The Grand Theatre will protect any personal financial information that you share with us. If you make a purchase on-line through www.tixhub.com for any of our productions, we will use your credit card number only to process your payment and will not use it for marketing purposes. For reasons of security, credit card information is not stored on our web server. We will retain order information for our records, but this information is never shared with third parties. Any web page on our site(s) that requests credit card information is encrypted, using Secure Socket Layer technology for your protection.

Links
Our site includes links to other web sites whose privacy policies we don't control. Once you leave our servers (you can check where you are by checking the URL in the location bar on your browser), use of any information you provide is governed by the privacy policy of the operator of the site you are visiting. That policy may differ from ours. If you can't find the privacy policy of any of these sites via a link from the site's homepage, you should contact the site directly for more information. The Grand Theatre is not responsible for the privacy practices or the content of such web sites.

Cookies
Certain applications on the www.kingstongrand.ca and www.tixhub.com internet sites invoke a standard feature found in browser software called a "cookie." We use cookies only to track the progress of e-commerce transactions and to allow site users to move from one page to the next without having to re-enter personal order information. We do not use cookies to track user sessions and we do not use or share information transferred through cookies with third parties for marketing or other purposes.
 

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