Every person attending a performance at the Grand Theatre must have a ticket in order to be admitted. There are no age restrictions for our performances, but all patrons, regardless of age, must have a ticket. As a courtesy to other audience members, please use discretion if bringing a young child to an evening performance. For more info, visit our FAQ page.
Regular Ticket Sales
We ask all guests to be mindful of their purchase. Refunds and exchanges are not permitted and all sales are final.
If you lose your tickets, please contact the box office. We will be happy to make a pass for the ticketed performance if the purchase can be verified. This pass cannot be exchanged for another performance.
All events start promptly at the time printed on the ticket. Latecomers will be seated during the first appropriate pause in the program, as determined by the artist. Thank you for your cooperation.
Grand Theatre Presents Subscriber Ticket Exchange Privileges
Subscribers may exchange subscription tickets any time before 4 p.m. on the business day prior to the performance you cannot attend. You may exchange your tickets for any other performance presented by the Grand Theatre, subject to availability.
The Grand Theatre offers special seating arrangements for our patrons with disabilities. Please contact the Box Office at 613-530-2050 or email grandtheatre2 [at] cityofkingston.ca. For more info, visit our Accessibility page.
Please note that the seating in our balcony is a little tighter for legroom than our orchestra level seating, just so you are aware.
Cameras and recording devices of any type are not permitted at any Grand Theatre performance. Violators are subject to removal. Please remember to turn off all pagers, electronic watch alarms, and cellular phones before entering the theatre.
Use of scented products
Out of consideration for your fellow patrons, we would like to remind you that the use of perfumes and colognes can cause allergic reactions. Less is more... none is best! If you are experiencing an allergic reaction due to your seating location, please contact an usher about the possibility of a relocation.
Notice of Collection